FAQs

How will my Clubmoo subscription box arrive?

Clubmoo ships in accordance with USDA Mail Order Safety Guidelines, via FedEx.
Our premium steaks are flash frozen at the peak of freshness, and packed with dry ice in our eco-friendly packaging.  It is common for the dry ice to evaporate during the shipping process, though the amount included in your shipment has been carefully calculated based on the delivery time to your location.

Can I customize the cuts in my subscription box?

Unfortunately, we do not offer a customizable or a-la-carte subscription at this time.  We work closely with our team of ranches to curate each month's subscription and bring you the freshest prime cuts with each delivery.

How many pounds/meals worth of steak are in each month's subscription box?

Depending on the type of cut selected each month, you will receive 3-4 pounds of premium, restaurant-quality steak.  The weight will vary based on bone-in/boneless cuts and the individual weight of each steak.  Though, you can be assured that our quality is always top-notch and is always consistent.

How do I cancel my subscription?

Please contact us via email at support@clubmoo.com or via telephone at (833) CLUB-MOO (258-2666), and one of our dedicated representatives will assist you in canceling your subscription.

If I cancel my Exclusive Starter Kit subscription, do I need to return my Anova Sous Vide?

No.  The Anova Sous Vide is yours to keep, and due to the nature of the product cannot be returned.  If you subscribed to the Exclusive Starter Kit, at the time of cancellation you will be charged the pro-rated cost of the full retail price ($120, less $10 for each month you have paid your subscription). 

Return/Refund Policy

Standard Return/Refund Policy

We are shipping perishable product and therefore are not able to accept returns.  Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.
If you are not completely satisfied with your Clubmoo subscription for good reason, please contact support@clubmoo.com within seven (7) days of receipt.  We will happily review your order and any reported issues, and offer an appropriate resolution which many include replacement of the product in question, credit towards your next box, or a partial/full refund.  Since we aren't able to physically access the product, we may ask that you provide photos of the product label and damage reported.
We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.
Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn't updated prior to the invoice/ship date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.
When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors.  If you enter the shipping address incorrectly when the order is placed, please email support@clubmoo.com immediately for correction.  Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to support@clubmoo.com.
If your order is returned to us because of an incorrect address or refusal of delivery when shipped according to our Terms and Conditions, we must dispose of the contents and you will not be refunded.  In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.  If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

Return/Refund Policy for Cancelled Orders

Cancellation requests can be made in writing to support@clubmoo.com at any time prior to the order invoice date.  You are liable for any orders placed or charges that incur prior to the cancellation request.  If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice.

Return/Refund Policy for Carrier Damaged Products

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.
While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the carrier (FedEx) that are our of control due to weather, accidents, etc.  In the event of damage cause by improper handling or late delivery, we are happy to file a claim and replace the shipment.  We ask that you please email support@clubmoo.comwithin (7) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received.  Claim filing is time sensitive and photos are required in order to show proof of damage.

Return/Refund Policy for Damaged Products (not carrier related)

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.
In the unlikely event of damage, we ask that you please email support@clubmoo.com within seven (7) days of receipt, provide a description of the damage, and a photo(s)of the order in the state it was received.  We will happily review your order and any reported issue and offer an appropriate resolution which many include replacement of the product in question, credit towards your next box, or a partial/full refund.  Since we aren't able to physically access the product, we may ask that you provide photos of the product label and damage reported.

Thawing & Safe Handling Recommendations

Once you receive your delivery, please place the inner box in your freezer immediately, or in the refrigerator if you plan to prepare within 1-3 days.
Perishable foods should never be thawed at room-temperature.  We recommend always thawing on a dish in your refrigerator, keeping the product in its original, vacuum-sealed package.  This is the safest practice in thawing our products, and allows the steak to maintain its natural juices until you are ready to prepare.
A steak may require u to a full day to thaw in the refrigerator.  Once thawed, the steaks should remain safe and maintain their quality for 3 days before cooking.
Close (esc)

Undecided?

Looks like you haven't decided whether you want steak yet. That's OK. Leave us your email so we can get you excited.

Yes, send me all things steak.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now